Our mission is to make shopping feel simple, personal, and joyful. Below you’ll find everything you need to know about orders, shipping, returns, and how to reach our Michigan-based team anytime you need a hand.
We’re always happy to help — whether you have a question about your order, need product advice, or just want to say hi. Our support team is based right here in Sterling Heights, Michigan, and we treat every message like it’s from a friend.
Reach us anytime:
If you’re contacting us about an order, please include your order number and a short description of the issue so we can find your info faster.
We love hearing from you — every question, suggestion, or piece of feedback helps us make WecoSound even better.
Placing an Order
Add the items you love to your cart and proceed through our secure checkout — or, if you’ve received a custom quote or manual order, we’ll send a secure payment link directly to your email from contact@wecosound.com.
Payment Methods
For emailed payment links, payments are processed safely through our verified provider — your details remain encrypted and protected.
Order Confirmation
Once your payment is completed, you’ll receive an instant confirmation email with your order number and details. If you don’t see it, check your spam or promotions folder — it sometimes hides there!
Every order is carefully packed and shipped from our Michigan facility within one to two business days. Standard shipping within the United States usually takes between three and five business days, while express options arrive within one to two days.
Once your order ships, you’ll receive an email with tracking information so you can follow it from our door to yours. Shipping is free for all U.S. orders over seventy-five dollars.
We want you to absolutely love what you order from WecoSound. If something isn’t right, you have thirty days from the date of delivery to request a return or exchange. Items must be unused and in their original packaging.
To start a return, simply email contact@wecosound.com with your order number and a short note explaining the reason for your return. We’ll send you the next steps right away.
Refunds are issued to your original payment method within five to seven business days after we receive the item back. If we made a mistake or sent a damaged or defective product, we’ll cover the return shipping and make it right immediately.
We carefully inspect every order before it leaves our facility, but if you happen to receive something damaged or incorrect, please contact us at contact@wecosound.com within seven days of delivery. Include photos of the issue so we can take care of it quickly. We’ll send you a prepaid return label or a replacement right away.
Creating an account makes shopping with us easier. You can track your orders, manage your shipping addresses, and view your purchase history in one place. We take privacy seriously and never share your personal information with third parties. You can read our full Privacy Policy on our website for complete details about how we protect your data.
Our customer service team is available Monday through Friday from 9 AM to 9 PM EST and Saturdays 9 AM to 5 PM EST. We’re closed on Sundays and U.S. federal holidays, but if you send a message outside those hours, we’ll get back to you as soon as we’re back online.
All purchases are subject to our Terms and Conditions and Privacy Policy, which you can view at any time on our website. We reserve the right to correct pricing errors, cancel orders due to stock unavailability, and update our policies as needed. Our goal is always to ensure a fair, transparent, and positive experience for every customer.
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You can easily unsubscribe from our emails at any time by using the link provided in every message we send you.
WecoSound.com © Copyright 2022–2025 WecoSound. All rights reserved.
Disclaimer: All products available on this website are intended for personal, home, and gift use. Results may vary depending on use, environment, materials, and individual preferences. WecoSound provides audio and lifestyle products designed to enhance everyday experiences, but they are not a substitute for professional advice or services. Use products responsibly and according to provided guidelines.
IMPORTANT: WecoSound is not affiliated with, nor responsible for, any third-party websites, marketplaces, or resellers unless they are explicitly authorized and operating under the WecoSound.com domain.
Be the first to get promo offers and reward perks straight to your inbox.
You can easily unsubscribe from our emails at any time by using the link provided in every message we send you.
WecoSound.com © Copyright 2022–2025 WecoSound. All rights reserved.
IMPORTANT: WecoSound is not affiliated with, nor responsible for, any third-party websites or resellers not explicitly operating under the WecoSound.com domain.
